Order Enquiries

 

 Stock & Availability-

Products which can be added to the shopping cart are generally in stock and available for order. Note: this information is updated daily, and so will be much more current than anything you may have read on other websites/forums (which may be months or years out-of-date). 

If we are out of stock of a particular whistle then we will generally have it back in stock within the following time-frame :-

  • Key D - 3 weeks
  • Key F - 4 weeks
  • Key G - 7 weeks
  • Key A - 9 weeks

It is now possible to sign up for email notification of when any item comes back into stock by signing up on the product details page for that particular colour/key/whistle.   Do this by visiting the page for the item you'd like and selecting the colour.  If it is out of stock, a box will appear so that you can add your email address.  When this item comes back into stock you will be notified by email. 

 

    Shipping Costs & Times:

    Shipping Information on this page.

     

    Returns for repair/refund:

    In order to return an instrument for refund, repair or exchange, please register / request the return on our Returns, Exchanges and Repairs page.  You can add an explanation to the request if you'd like when you register it.   Please also send a a quick email notification to info@mkwhistles.com to indicate you have registered a return.   As soon as we approve the request you will be emailed instructions for return postage. 

    For Enquiries Relating an Existing Order: 

    You may wish to take a look at these Ordering & Delivery Frequently Asked Questions 

     

    Further questions?  

    If your query isn't dealt with above please do get in touch at one of the email addresses below:

     

    For enquiries relating to an Order / Shipping: 

    orders@mkwhistles.com  - [If enquiring about an order please use the name associated with the order to help us track it] 

     

    For General Enquiries, Stock Updates & Technical Information:

    info@mkwhistles.com

     

    For Enquiries in languages other than English please also email:

    info@mkwhistles.com

     

     

    ***PLEASE NOTE:  If returning packages from outside the E.U. for repair or refund, please mark the package as 'RETURNED GOODS' on the customs label. If not the package may be held up at customs and returned to you. 

    mk music
    Design Hub R12
    100 Borron St.
    Glasgow g4 9XG
    Scotland

    Tel. 0141 816 0084

    Visits arranged by appointment only - thanks