Refunds, Returns & Satisfaction Guarantee

' We welcome returns! '    

We don't get many whistles back from customers, but we understand that finding the right musical instrument can sometimes be a journey.  We are in the business of making instruments for people that they love to play.  Anything less than this won't do!  If you encounter any issues at all, please do not hesitate to get in touch with us [ [email protected] ]. 

We offer a 21 day trial period so if you are not completely satisfied we will refund the cost of the instrument on return. This basically means that, wherever you are in the world, you can try an MK Whistle, in the comfort of your own home, for the cost of the postage.

All Mk Whistles are guaranteed against faults in workmanship for 5 years with the buyer from the date of purchase – in the unlikely event you have an issue, we will repair (free of charge) refund or replace and pay postage both ways.  With any issues due to accidental damage in use, we will aim to repair at reasonable cost unless it is beyond economical repair.  ,

 

There are three options available for returns:- 

1) Exchange: Your order will be exchanged for a new identical product of a different size or color

 2) Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described

3) Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.

 

If you intend to return something please get in touch first and we can issue return instructions.    

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