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Refunds, Returns & Satisfaction Guarantee
'We welcome returns!'
We don't get many whistles back from customers, but we understand that finding the right musical instrument can sometimes be a journey. We are in the business of making instruments that our customers love to play. Anything less than this won't do! If you encounter any issues at all, please do not hesitate to get in touch with us: [email protected]
We offer a 21-day trial period so if you are not completely satisfied we will refund the cost of the instrument on return. This basically means that, wherever you are in the world, you can try an mk whistle in the comfort of your own home for the cost of the postage.
All mk whistles have a 5-year guarantee against faults in craftsmanship from the date of purchase. In the unlikely event that you have an issue, we will repair (free of charge), refund or replace and pay postage both ways. With any issues regarding accidental damage in use, we will aim to repair at a reasonable cost unless it is beyond economical repair.
There are three options available for returns:-