Contact

Tax:

We are required to charge VAT on all orders within the EU. Orders outside the EU may be subject to customs charges.

(This includes Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.)

Payment:

We do not accept bank transfer. More info here.

Stock & Availability:

Products which can be added to the shopping cart are generally in stock and available for order. This information is updated daily and will be much more current than anything you may have read on other websites/forums (which may be months or years out-of-date). For anything shown as 'Out of Stock' please feel free to email for an update on when that specific product will be back in stock.

If we are out of stock of a particular whistle then we will generally have it back in stock within the following time-frame:

• Key D - 3 weeks
• Key F - 4 weeks
• Key G - 7 weeks
• Key A - 9 weeks

It is now possible to sign up for email notification of when they come back into stock by signing up on the product details page for that particular colour/key/whistle. 

Shipping Costs & Times:

Information on this page.

Returns for Repair/Refund:

Please get it touch with us if you are returning instruments for repair or refund. All returned packages from outside the EU must be marked as 'returned goods' on the customs label or they risk being held up at customs and returned to you. All packages should be marked with your return addresses.

For enquiries relating to an existing order: 

You may wish to take a look at these Ordering & Delivery Frequently Asked Questions 

Further questions?  

If your query isn't dealt with above, please do get in touch at one of the email addresses below:

For enquiries relating to an order/shipping: 

orders@mkwhistles.com  - [If enquiring about an order please use the name associated with the order to help us track it.] 

For general enquiries, stock updates & technical information:

info@mkwhistles.com

For enquiries in the following languages please use the email addresses below: 

espanol@mkwhistles.com - Spanish / Español enquiries

francais@mkwhistles.com – Enquiries in French

deutsche@mkwhistles.com – Enquiries in German

***PLEASE NOTE:  If returning packages from outside the EU for repair or refund, please mark the package as 'returned goods' on the customs label. If not the package may be held up at customs and returned to you.