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My order hasn't arrived yet - what should I do?
Please bear in mind that worldwide postal services are very good. We send hundreds of packages a year and it is very, very unusual for one to go missing. Sometimes there are delays due to worldwide circumstances (e.g. pandemics, postage fluctuations like Christmas) or local circumstances/fluctuations. Tracking allows us to check the whereabouts of a package but, unless your package has been delivered to a neighbour without you knowing, tracking a package doesn't speed up the delivery itself, it just allows us to check its whereabouts in countries where postal tracking is available. This page has further information on which zones of the world have tracked shipping (please note: we find postage is still reliable in the 'signed for' zones).
We normally dispatch twice a week. Although typical delivery times are less than this, please allow the following time frames for delivery.
UK - 3 days
Europe - 10 days
Worldwide - 20 days
These are meant as a guide - delays are possible depending on how quick your local postal service is. We do find, even if there is a delay, that postal services around the world are reliable in terms of getting the package to you. We have found postal services in some countries are slightly more prone to delays (Russia, USA, France) but it's generally a very small number of parcels that are affected. In any case, we ask that you bear with us and with the postal services while your package is delivered.