Frequently Asked Questions

These are all the questions we are most commonly asked.
How long will shipping take?

Typical postage times are 3 days for the UK, 10 days for Europe and 20 days for worldwide shipping. This is meant as a guide. Actual times are often less than this but in a small number of cases shipping can take longer. We normally find worldwide postal services to be very reliable.

What will shipping cost?

Typical postage rates are: United Kingdom - free; Europe - €15.50* and Worldwide - $23.50*. *Orders over £400 free worldwide shipping. Actual rates are calculated by the shopping cart according to weight, destination, value and currency exchange rate.

What are the main differences between a KELPIE and an mk Pro?

The most obvious difference is the tuning slide, which for those that are performing is often a necessity. The tone holes on the Kelpie are also optimised for ergonomics, whereas the Pros are optimised for tuning. Both are, however, great instruments...

I'm concerned I might not be able to make my fingers stretch to play the Low D whistle.

Generally, be prepared to put in a little practice and, unless you are very unlucky, you should be fine. If you were to have issues then make use of our returns policy - very few are returned however.

My order hasn't arrived yet - what should I do?

Please bear in mind that worldwide postal services are very good. We send hundreds of packages a year and it is very, very unusual for one to go missing. Sometimes there are delays due to worldwide circumstances (e.g. pandemics, postage fluctuations ...

Can I change the currency that's displayed on the website?
Please, mind that only logged in users can submit questions
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