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Frequently Asked Questions
How long will shipping take?
Typical postage times are 3 days for the UK, 10 days for Europe and 20 days for worldwide shipping. This is meant as a guide. Actual times are often less than this but in a small number of cases shipping can take longer. We normally find worldwide postal services to be very reliable.
What will shipping cost?
Typical postage rates are: United Kingdom - free; Europe - €15.50* and Worldwide - $23.50*. *Orders over £400 free worldwide shipping. Actual rates are calculated by the shopping cart according to weight, destination, value and currency exchange rate.
What are the main differences between a KELPIE and an mk Pro?
The most obvious difference is the tuning slide, which for those that are performing is often a necessity. The tone holes on the Kelpie are also optimised for ergonomics, whereas the Pros are optimised for tuning. Both are, however, great instruments...
I'm concerned I might not be able to make my fingers stretch to play the Low D whistle.
Generally, be prepared to put in a little practice and, unless you are very unlucky, you should be fine. If you were to have issues then make use of our returns policy - very few are returned however.
My order hasn't arrived yet - what should I do?
Please bear in mind that worldwide postal services are very good. We send hundreds of packages a year and it is very, very unusual for one to go missing. Sometimes there are delays due to worldwide circumstances (e.g. pandemics, postage fluctuations ...
Can I change the currency that's displayed on the website?
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Shipping
How long will shipping take?
Typical postage times are 3 days for the UK, 10 days for Europe and 20 days for worldwide shipping. This is meant as a guide. Actual times are often less than this but in a small number of cases shipping can take longer. We normally find worldwide postal services to be very reliable.
What will shipping cost?
Typical postage rates are: United Kingdom - free; Europe - €15.50* and Worldwide - $23.50*. *Orders over £400 free worldwide shipping. Actual rates are calculated by the shopping cart according to weight, destination, value and currency exchange rate.
My order hasn't arrived yet - what should I do?
Please bear in mind that worldwide postal services are very good. We send hundreds of packages a year and it is very, very unusual for one to go missing. Sometimes there are delays due to worldwide circumstances (e.g. pandemics, postage fluctuations ...
Is shipping insured?
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Payment, Ordering & Currency
In which currencies can you accept payment?
Many currencies!
I didn't get an order confirmation email what should I do?
Wait a little while and check your spam folder.
Is the item I'm looking for in stock?
If it's available to buy in the shop then it's almost certainly in stock. If it's not in stock, pre-ordering may be an option if the online shop allows you to pre-order.
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Stock & Availability
Is the item I'm looking for in stock?
If it's available to buy in the shop then it's almost certainly in stock. If it's not in stock, pre-ordering may be an option if the online shop allows you to pre-order.
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Sales Tax, VAT and Customs Charges
Should I be charged sales tax/VAT?
If you are in the UK, the shopping cart will automatically add VAT. If you are outside the UK, our shopping cart will automatically deduct VAT for you. We don't have any hidden VAT or sales tax charges - if they need to be charged, they will be clearly visible when you go to checkout.
Will I be charged a customs/import fee?
It depends on where you are. If you're in the EU, you may be charged a customs fee which is roughly equivalent to paying VAT.
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