Shipping / Payment Info
// Dispatch Times
Design and production times, as well as demand fluctuations, mean we cannot always dispatch your order as soon as we receive it. Generally though we dispatch orders within a week of receiving them. You will get an email to confirm dispatch (please remember to check spam/junk mail !).
If what you are after is not showing up as in stock in our shop then please email us to find when we will have an instrument ready to send to you.
Please also note: Dispatch times are meant as a guide only. Very occasionally things do go wrong – not every whistle we make meets our standards. In this case we'd rather delay your order than supply a poor instrument.
// Stock & Availability
Products which can be added to the shopping cart are generally in stock and available for order. Note: this information is updated daily, and so will be much more current than anything you may have read on other websites/forums (which may be months or years out-of-date). Please note that for anything marked as 'out of stock' it is possible to sign up for email notification of when that item will be back in stock on th eproduct details page for that item.
If we are out of stock of a particular whistle then we will generally have it back in stock within the following time-frame. Please note these can be considered as a guide to maximum waiting times (because the item may have been out of stock for some time prior to you trying to order). The best way to be notified when whistes are ready is to sign up to the in stock email notification.
- Key D - 3 weeks
- Key F - 4 weeks
- Key G - 7 weeks
- Key A - 9 weeks
// Postage / Shipping
- Although typical delivery times are less than this, please allow the following for delivery:
UK - 3 days
Europe - 10 days
Rest of world - 20 days
- Typical postage rates:
***Please note orders over £400 (or currency equivalent) get free wordwide postageUK - £10.67Europe - £16.78Rest of World - £17.55
- We can post to just about anywhere in the world. If you are in any doubt please email us.
- Postal Insurance is included.
// We accept online payment** in the following currencies:£ Pounds Sterling€ Euros$ US DollarsC$ Canadian Dollars¥ Yen**Online payment is carried out through the secure payment agent Paypal or the worldpay payment gateway (please note: the final transaction through the Worlpay paymet gateway will always be in GDP).
We do accept returns for refund. The full cost of the instrument will be refunded but not the postage. Please contact us [ firstname.lastname@example.org] if you'd like to return for refund.