Refunds / Satisfaction Guarantee
We are committed to making musical instruments that people love to play, and so we offer a 21 day trial period so if you are not completely satisfied we will refund the cost of the instrument on return. This basically means that you can try an instrument in the comfort of your own home for the cost of the postage. We don't often get instruments sent back to us however.
All MK products are guaranteed against faults in workmanship for 12 months – we will refund or replace.
There are three options available for returns:-
1) Exchange: Your order will be exchanged for a new identical product of a different size or color
2) Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
3) Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.
If you intend to return something please get in touch first.